Why You Need to Measure Compliance
Why should you measure compliance with the brand’s service, merchandising and health & safety standards? 1. Measurement breeds compliance. You can publish standards and train your staff but only...
View ArticleWhy Compliantia Is A Service and Why That Matters
We often tell our customers we don’t sell software. And in fact we don’t. We sell, or rather we lease, a service. Compliantia is a hosted and fully managed web-based service like salesforce.com or...
View ArticleThe Compliantia Workflow
Compliantia implements an end-to-end, closed-loop compliance workflow. This workflow allows the organization to find, address and follow-up on problem areas. It works as follows: Step 1: Create forms...
View ArticleThe Cost Of Non Compliance
It is often said that success in retail boils down to execution. How well do retailers execute today and what is the cost of execution non-compliance? We had the opportunity to discuss the current...
View ArticleMystery Shopping vs. Retail Audit
In the context of Mystery Shopping, Bob Phibbs stresses the importance of a compliance process that is done regularly, whose questions/criteria are unequivocal and whose outcome is ultimately...
View ArticleKiller Bees, Beer and Break-ins: The District Manager Diaries
Being a service provider to the retail industry, servicing primarily district managers and operations executives, we make it our business to know our users, understand how they work and what they go...
View ArticleGreat Sandwich. Lousy Washrooms.
This article was featured on retailwire.com on February 9, 2011. I have a bone to pick with some of my favorite QSR brands. It’s not the menu. It’s not the service. It’s not the seating, the parking...
View ArticleWhy Your Next Store Walk Should Be On A Tablet
Sure tablets are all the rage but are they suited to the demands of retail? Can they handle back-office activities like store walks and retail audits? The answer is far from obvious. The field is a...
View ArticleConnecting Retail Operations Professionals
The social media landscape is a powerful enabler for personal and professional advancement. It is however heavily fragmented. There are many networks and platforms to choose from. There is also a fair...
View Article6 Tips for Hiring a Retail District Manager
Any multi-store retailer would agree that having a competent district manager is critical to success. Tasked with overseeing the operations of all stores within a given district or area, a district...
View Article11 Tips to Be a Better Retail Store Manager
Retail store managers are playing an increasingly important role in the brick-and-mortar environment. As we’ve shifted from purely transactional spaces into in-person brand experiences, the role of the...
View ArticleHow to Be a Better Retail District Manager
Retail district store managers have a ton of responsibility — and they play a valuable role in the business’s overall success. A good district manager oversees the operations of all stores within a...
View ArticleWhy You Need to Measure Compliance
Why should you measure compliance with the brand's service, merchandising and health & safety standards? 1. Measurement breeds compliance. You can publish standards and train your staff but only...
View ArticleThe Compliantia Workflow
Compliantia implements an end-to-end, closed-loop retail audit and store execution workflow. This workflow allows the organization to find, address and follow-up on problem areas. It works as...
View ArticleThe Cost of Merchandising Non-Compliance
It is often said that success in retail boils down to execution. How well do retailers execute today and what is the cost of merchandising execution non-compliance? We had the opportunity to discuss...
View ArticleMystery Shopping vs. Retail Audit
District manager-led audits focus on the process A mystery shopping program and district manager audits ultimately address different needs and have vastly different outcomes. A district manager audit...
View ArticleKiller Bees, Beer and Break-ins: The District Manager Diaries
Being a service provider to the retail industry, servicing primarily district managers and operations executives, we make it our business to know our users, understand how they work and what they go...
View ArticleGreat Sandwich. Lousy Washrooms.
I have a bone to pick with some of my favorite QSR brands. It’s not the menu. It’s not the service. It’s not the seating, the parking lot nor the drive-thru. Quick service restaurants have...
View ArticleHow to Become a District Manager — and What You Need to Succeed in the Role
If you’re reading this, chances are you’re interested in becoming a retail district manager. Maybe you want to be in a management position that involves overseeing different teams and moving parts....
View Article5 Manual Processes District Managers Should Automate in 2020
Working as a retail district manager requires you to become a jack-of-all-trades. You oversee multiple stores in your region, handling their store-specific issues on a day-to-day basis. Concurrently,...
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